Kottakkal

FAQs

• Ordering/Shipping/Returns

  • I received the wrong product. What do I do?
  • What is Your Return Policy?
  • What if my desired item is out of stock?
  • How do I change the order or cancel my order?
  • What if all of my order or some of my items haven’t arrived?
  • Can I track my order?
  • When will I receive my order?
  • When will my order been shipped?
  • Do you do Overnight Shipping?
  • Do you ship outside the U.S.?
  • Where do you ship from?
  • How much is shipping?
  • What is Our Product Expiration Policy?

• Pricing/Purchasing/Billing

  • How do I use a coupon?
  • If I receive a credit, when will it appear on my account?
  • After I make a purchase, when will my credit card be charged?
  • Will I get a copy of my receipt?
  • I have a questions regarding my charges. What do I do?
  • Do I have to pay sales tax?
  • Do I have to pay for Customs if shipping outside the US?
  • What are my payment options?
  • What if I am having technical issues placing the order?
  • Can I order over the phone or by email?
  • How do I place an order?
  • What if your order shows delivered on tracking by shipping company but you didn't received?
  • What if the order arrived in damage condition?
  • What if any concerns related to ordered products?

• Accounts

  • I forgot my password. What do I do?
  • How do I create an account?

• Partners Program

  • What is your Partners program and how can I apply?
  • What to do when you are experiencing technical difficulty with your Kottakkal Practitioner, Dropship or Wholesale account?

• Miscellaneous

  • What is Kottakkal Arya Vaidya Sala?
  • Who are we?
  • How long have you been importing Kottakkal AVS products in USA?
  • How do you import products legally into USA?
  • Are all of your products genuine Kottakkal products?
  • Questions and Feedback
  • What is the best way to contact you?
  • Do you have a physical location for your retail merchandise?
  • Do you have a treatment center?
  • Do you have a Senior Ayurvedic Doctor on site?
  • How do I navigate through the Kottakkal website?
  • What if I don’t see the product I need?
  • How do I find a product?

• Terms and Conditions

  • Third-Party Links
  • Indemnification
  • Participation Disclaimer
  • What is your policy on use of your website?
  • Miscellaneous Legal Terms
  • Notices
  • Terms and Termination
  • Typographical Errors
  • Limitation of Liability
  • Warranty Disclaimer
  • Trademarks
  • Copyright

• Privacy/Security

  • Your Consent
  • Terms and Conditions
  • Online Policy Only
  • Changes to Our Policy
  • How can I opt-out, remove or modify information that I have provided to you?
  • Do you disclose my personal information to outside parties?
  • Do you use "cookies"?
  • How do you protect visitor information?
  • How do you use my information?
  • What information do you collect?
  • How will you protect my privacy?